HighStreet Insurance Group Inc. is committed to protecting your privacy
HighStreet Insurance Group Inc. (“HighStreet”) in the course of doing business as an insurance brokerage and risk management advisor will receive Personal Information about an identifiable individual. This Personal Information may be received by HighStreet directly from the individual or from a third party. Regardless of the source, HighStreet is committed to protecting the privacy and confidentiality of the Personal Information that we collect, use, disclose, store, and transmit in the course of doing business. HighStreet limits the collection of Personal Information and its disclosure to what is essential to provide our services and products to our clients or for any reason for which the individual has provided consent.
HighStreet obtains expressed consent from its clients to collect, use or disclose their Personal Information. Consent may be expressed orally either in person, on video or over the phone, or in written form such as a signed consent form, signed application form, letter, facsimile or e-mail.
Upon receiving Personal Information from our clients, HighStreet considers consent to the collection, use and disclosure to third parties to be expressed for the purposes of providing our client with the product or service that they requested. Entities providing their employee’s Personal Information to HighStreet have a responsibility to receive consent from those individuals prior to disclosure of the employee’s Personal Information to HighStreet. Occasionally there are legal exceptions to obtaining the consent to collect, use or disclose an individual’s Personal Information such as in an emergency situation or for the individual’s or HighStreet’s protection.
“Personal Information” refers to any information that relates to an identifiable individual or that identifies an individual when used alone or in combination with other information. Depending on the purpose(s) for which we have collected it, Personal Information may include but is not limited to:
Name and contact information such as mailing address, email address and telephone number.
Date of birth, and marital status.
Claims and prior insurance history.
Credit rating and past payments record.
Social Insurance Number (“SIN”).
Driver’s licence number, vehicle identification number (VIN) and driving record.
Banking and credit card information.
Medical and health information.
Employment information.
The purpose of HighStreet’s collection, use and disclosure of Personal Information includes but is not limited to:
Verification of your identity
Maintain (or establish) communications with you.
Process a requested product or service such as the placement or renewal of insurance.
Completing insurance applications, and or gathering underwriting information
Assessment of your insurance needs and eligibility.
Assessment of your eligibility for coverage or benefits.
Invoicing and facilitation of payment for products and services, which may or may not include financing.
Assistance with claims.
Obtaining your credit reports from credit agencies.
Prevention and detection of fraud, suspicious claims or error.
to comply with regulatory or legal requirements.
Unless required by law other reasons or purposes that arise from time to time, the purpose for collecting Personal Information would be identified to you prior to (or while) the Personal Information is collected
HighStreet discloses your Personal Information only for the purposes for which it has consnt, or as permitted or required by law. Most frequently client Personal Information is collected, used and disclosed for the purposes listed above and is shared with the following third parties:
Insurance companies
Credit providers
Other professionals such as adjustors
Financial Institutions
HighStreet has a comprehensive cybersecurity program including physical, administrative, and technological protection to safeguard all Personal Information from unauthorized use, access, modification, and or deletion. As comprehensive and effective as our cybersecurity program is we cannot guarantee that information collected by us will not be intercepted during transmission over the internet. HighStreet limits and monitors employee access to our systems and Personal Information. HighStreet has ongoing privacy and cybersecurity training for our staff and consultants.
Clients of HighStreet Insurance Group Inc. have a right of access their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged.
HighStreet makes every possible effort to ensure that your personal information is kept as accurate, complete and up-to-date as possible based on information you have provided to us or has been provided to us by a disclosing third party. If and when applicable, HighStreet expects from time to time, that you will supply us with written updates to your personal information. If you are aware of an errors in our information about you, please let us know and we will correct it on request wherever possible.
HighStreet will only retain Personal Information for as long as it is necessary to fulfil the purpose and or requirements which it was collected for. HighStreet renders client personal information non-identifying, or destroy records containing personal information once the information is no longer needed. HighStreet uses appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.
HighStreet will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.
Please direct any comments, questions, concerns or complaints regarding HighStreet’s Privacy Policy or your Personal Information to our Privacy Officer as follows:
HighStreet Insurance Group Inc.
Attention: Privacy Officer
Suite 701, 10216 124 Street NW.,
Edmonton, Alberta,
T5N 4A3
Email: deborah.rodrigo@highstreetinsurance.com
Phone: 1.888.669.4942
Or the Office of the Privacy Commissioner at 1.888.878.4044 or visit their website at generalinfo@oipc.ab.ca.
